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SHIPPING + RETURNS

SHIPPING + PROCESSING

Currently, shipping is offered to the contiguous United States only. Shipping fees are calculated at checkout, but enjoy free shipping for orders of $75 or more. 

 

Orders are usually processed within 1-2 days within our hours of operation, but if order volume is high (holidays, sales, etc.), processing may take additional time.

 

After orders are placed, changes are usually unable to be made; however, if something on the order confirmation email is incorrect, please contact orders@botanicandleco.com as soon as possible. Order adjustments may be possible if the order is not processed. Please see our hours of operation for when we are available..

Orders are usually shipped via USPS. BotaniCandle Co. is not responsible for any delays or lost/stolen packages.

Orders returned to sender due to an incorrect shipping address can be re-shipped after we collect the order and correct shipping address, and apply new shipping fees. 

Shipping + Processing

RETURN POLICY + DAMAGED ITEMS

Returns are accepted for new, unused items within 30 days of delivery. Proof of purchase (order number, order confirmation) is required. Damaged items may be returned within 48 hours of delivery. Proof of purchase and a picture of the damaged item are required. Please contact orders@botanicandleco.com to begin the return process.
 

So we can better assist you, please include the order number and reason for return in the subject line. For example:

  • Order Number - Return

  • Order Number - Damaged Item

Return Policy + Damaged Items
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